Project Conception
While opening their new branch in a town called ‘Best’, Phillips, the multinational healthcare technologies company from the Netherlands, wanted to truly make this their “best branch”. With that in mind, they sought to have a cool receptionist that can inspire, motivate, and entertain guests and colleagues and show the innovative culture of Philips. Because they loved the fact that Pepper keeps evolving and how they can add their own content to the robot, Phillips partnered with WELBO, a SoftBank Robotics official partner, to deploy their very own Pepper at reception.
Solution
As a way to improve the overall brand image and increase visitor satisfaction at the reception, Phillips sought out WELBO’s experience in the field of robots at reception and their highly-valued reception solutions. With a 1-day installation procedure alongside partner JLL, a Facilities Management company, the WELBO team added a Pepper robot to Philips’ portfolio at the reception as a brand ambassador who greets visitors and staff at the front door, engages with them, and helps build a better experience for guests. Philips’s robot delivers services such as floor map guidance, meeting room guidance and even keeping the workplace safe by reminding social distancing guidelines.
Results
Colloquially known as “Philly”, Pepper has been a successful addition to the Phillips team. Both staff and visitors eagerly greet Philly and are very captivated by her. Visitors end up asking about her at reception and enjoy being guided to their respective meeting rooms by the affable robot. Phillips’ staff are excited about the results Philly is producing already and they are looking forward to adding more content in continued collaboration with WELBO.
WELBO
Our official partner, WELBO was founded in 2016 in Amsterdam on the belief in a future where social robots and humans join forces to offer the best possible service together. Their mission is to “Excite your guests and transform your organization by creating new experiences with social robots that continue to grow and learn…” They develop high-quality robotics solutions oriented towards reception services, robotic brand ambassadors, entertainment, and much more. Find out more about our partner by visiting their website below!
Homepage: https://www.WELBO.eu/
