Let’s get through this together

As the world is facing unprecedented challenges due to the outbreak of COVID-19, our thoughts are with the people affected and the medical personnel working day and night to help those most in need.

At SoftBank Robotics Europe, we’re working to do our part by striving to protect the health and well-being of the communities in the EMEA region, and providing resources and technology to our customers to help them in this period of uncertainty.

Therefore, we have launched support initiatives in the healthcare and retail sectors where our robots can help the people who are risking their lives for us.

Customer Support and Repair services

Despite the Coronavirus crisis, our Customer Support and Repair services for Pepper and NAO are still open and operational. All your requests will be processed. Delivery and shipping times can sometimes take longer than usual, thank you for your understanding.

With Covid-19 around, how to clean your robots?
Please clean and disinfect your robot using alcohol (such as Isopropyl) based disinfectant wipes. Do not use water. Do not use ammonia-based products.
More: https://www.softbankrobotics.com/emea/en/support/pepper-naoqi-2-9/6-packaging-and-storing