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Finance

Service robots, to accelerate the digital transformation in financial institutions.

Benefits

#1

SoftBank Robotics Finance Benefit

Revamp reception service with higher efficiency, while promoting targeted offers and generate new sales opportunities.

#2

SoftBank Robotics Finance Benefit

Optimise administrative process, resource allocation & stakeholder relationship management.

#3

SoftBank Robotics Finance Benefit

Gather comprehensive data and generate client insight to adjust product positioning and improve service effectiveness.

#4

SoftBank Robotics Finance Benefit

Retain client loyalty with a memorable, personalized and continuously improved experience.

Why use humanoid robots in the Finance sector?

Pepper and NAO create easily an empathetic link with clients by their eye-catching appearances, moderate sizes and humanoid behaviours. The robotic digital transformation is reinventing the BSFI service delivery model and client journey.

Being proactive, expressive, attractive and mobile, our robots standout from other digital proposals, increasing interactions, improving utilizations and reducing unnecessary cost.

Our robots are connected, effective, accurate and multi-functional. They are never tired on repetitive tasks, enabling staff to focus on more added-value tasks.

A new channel for financial institutions

Single view of client Single view of client
Pepper and NAO are powerful touch points to omnichannel in financial institutions: providing a single but comprehensive view of each individual client.

Connect with today’s smart clients Connect with today’s smart clients
Creating an innovative and personalized experience with robots lead the client to a deeper understanding of products, with a lasting impression. 
Our robots interact with clients using relevant messages & offers, treating them specially, personally and individually.

Immediately impact sales Immediately impact sales
With fierce competition among different service platforms at an all-time high, BSFIs must find ways to enhance the client offers at both global & granular levels. Pepper and NAO allow branches to engage clients and assist them to invest in new products with a timely and effective manner.

Typical use cases in Finance

Greeter Greeter
Our humanoid robots ensure a consistent and high-quality welcome to clients for a lasting engagement and an increased long-term relationship. They also assist in different tasks such as queue management, registration and FAQs.

Service Provider Service Provider
Providing multiple services such as financial project simulation, on-demand reports generation, ticketing: facilitating administrative procedures & fulfilling clients' needs.

Brand Ambassador Brand Ambassador
Constantly delivering products and brands messages. Pepper and NAO are reliable communicators in presenting corporate activities, marketing campaigns with accuracy and consistency across all branches.

Sales Associate Sales Associate
Connected, our robots assist sales force throughout accurate product consultation and personalized recommendation. Our robots excel in upselling & cross-selling.

Loyalty management Loyalty management
Create a new way in which financial institutions can enrol, engage and retain clients. Encourage brand loyalty and attract new business with engaging interactions and valuable services.

Edutainment Edutainment
Our robots are an engaging channel for in-game advertising and financial education. With kid-oriented activities, Pepper and NAO will assist staff in dealing with family meetings.

How do humanoid robots make a difference?

#1

Proactive engagement 

Proactive engagement
Our robots call clients' attention, initiate interaction by voice and animated expression, or pro-actively go towards people to start conversations.

#2

Multi-language 

Multi-language
Pepper and NAO can speak up to 21 languages and provide translation via Cloud services: allowing you to serve internal clients.

#3

Customized interaction 

Customized interaction
Using their sensors, Pepper and NAO can categorize and/or identify the person they are interacting with and adapt their behaviour to his/her profile...

#4

Communication on-the-fly 

Communication on-the-fly
Being connected, our robots are able to search the latest information at a centralized level, generate, update and adapt their behaviour and content to fit local branches’ conditions and audience.

#5

Cognitive computing 

Cognitive computing
Taking advantage of the embedded and cloud-based cognitive computing services, our robots can have continuously evolving behaviours to interact with clients based on their real time analysis results.

#6

Services offering 

Services offering
As a key element of the client journey, Pepper and NAO offer beneficial and useful services to clients such as click and collect, payment, order & delivery, reservation or ticketing.

#7

Entertainment 

Entertainment
Capitalizing on their humanoid shape, our robots use their entertaining interactions to build a strong relationship with clients and engage them loyally with you.

#8

Data collection 

Data collection
Being perceived as 'friendly' and 'no judgement', our robots are easily accepted by customers, feeling more confident to answer openly to questions. Collected information are enriched by the sensors, generating precious added-value insights.

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