icon-government

Government

Turn to robotics to digitalise public services for an efficient administration.

Benefits

#1

SoftBank Robotics Government Benefit

Welcome public and manage waiting times more efficiently reducing congestion times at reception.

#2

SoftBank Robotics Government Benefit

Enhance the efficiency of administrative process, optimise public resources & strengthen stakeholder relationship.

#3

SoftBank Robotics Government Benefit

Gather comprehensive citizen feedback and generate visitor insight to improve service effectiveness.

Why use humanoid robots in the Government & Public Services sector?

Pepper and NAO can easily create an empathetic link with citizens by their eye-catching appearances, moderate sizes and humanoid behaviours. The robotic digital transformation is reinventing public service delivery model and visitor journey.

Being proactive, expressive, attractive and mobile, our robots stand out from other digital proposals, increasing interactions, optimising utilizations and reducing unnecessary cost.

Our robots are connected, effective, accurate and multi-functional. They are never tired on repetitive tasks enabling staff to focus on more added-value tasks.

A new digital channel for Government & Public Services

Communication ambassadorCommunication ambassador
Advocacy to arise awareness on public projects & policies. Unique and optimized user experience for better citizen acceptance. Interactive interface for public relation enhancement.

Single view of visitorSingle view of visitor
Pepper and NAO are powerful touch points to omnichannel in administrations: providing a single but comprehensive view of each individual user of the public services by treating them specially, personally and individually.

Services & engagementServices & engagement
Guide and assist the citizens to search the right info efficiently & complete the processes effectively, based on their needs & requirements.

Typical use cases in Government & Public Services

Receptionist Receptionist
Ensuring a consistent and high-quality welcome to visitors, in their own languages. Our robots optimize staffs' workload, assist in different tasks such as queue management, wayfinding, registration and FAQs.

Communicator Communicator
Consistently delivering key messages across all locations, Pepper and NAO are reliable channels to distribute critical information to citizens.

Service Provider Service Provider
Delivering multiple services such as consultation, online administrative services, on-demand reports generation, concierge & ticketing, Pepper and NAO reinforce visitors' confidence in their administration.

Survey conductor Survey conductor
Conducting survey research on general public opinion and visitor satisfaction. Our robots execute it with flexibility and collect more complex data to generate valuable insights.

Edutainment Edutainment
Our robots are an attractive channel for pleasant and educational communication toward citizens. With activities targeting all age groups, Pepper and NAO efficiently deliver  the right messages to citizens.

How do humanoid robots make a difference?

#1

Proactive engagement

Proactive engagement
Our robots call citizens' attention, initiate interaction by voice and animated expression, or pro-actively go towards people to start conversations.

#2

Multi-language

Multi-language
Pepper and NAO can speak up to 21 languages and provide translation via Cloud services: allowing you to serve foreign citizens.

#3

Customized interaction

Customized interaction
Using their sensors, our robots can categorize and/or identify the person they are interacting with and adapt their behaviour to his/her profile...

#4

Communication on-the-fly

Communication on-the-fly
Being connected, Pepper and NAO are able to search the latest information at a centralized level, generate, update and adapt their behaviour and content to fit local conditions and audience.

#5

Cognitive computing

Cognitive computing
Taking advantage of the embedded and cloud-based services, our robots can have continuously evolving behaviours to interact with citizens based on their real time analysis results.

#6

Services offering

Services offering
As a key element of visitor journey, Pepper and NAO offer useful services to citizens and stakeholders such as consultation, online administrative services, on-demand reports generation, concierge & ticketing.

#7

Entertainment

Entertainment
Capitalizing on their humanoid shape, our robots use their entertaining interactions to powerfully deliver public information and guidelines.

#8

Data collection

Data collection
Being perceived as 'friendly' and 'no judgement', our robots are easily accepted by citizens, feeling more confident to answer openly to questions. Collected information are enriched by the sensors, generating precious added-value insights.

Contact us