icon-tourism

Tourism

Set sail for tourism 3.0.

Benefits

#1

SoftBank Robotics Tourism Benefit

Trigger curiosity, increase brand awareness & attract undivided attention of travellers and guests.

#2

SoftBank Robotics Tourism Benefit

Create memorable experience, transform traveller and guest journey and leverage it into a new level.

#3

SoftBank Robotics Tourism Benefit

Enhance product visibility, stimulate purchase and retain loyal customers.

#4

SoftBank Robotics Tourism Benefit

Gather comprehensive data and generate traveller and guest insight to adjust product positioning and improve service effectiveness.

Why use humanoid robots in the Travel & Hospitality sector?

Consumers' emotional engagement is at the core of the strategy for the use of humanoid robots in travel & hospitality. Pepper and NAO easily create  an empathetic link with travellers and guests by their eye-catching appearances, moderate sizes and humanoid behaviours.

Being proactive, expressive, attractive and mobile, our robots standout from other digital proposals, increasing interactions, optimising utilizations and reducing unnecessary cost.

Our robots are connected, effective, accurate and multi-functional. They are never tired on repetitive tasks, enabling staff to focus on more added-value tasks.

A new digital channel for Travel & Hospitality

Single view of traveller and guestSingle view of traveller and guest
Pepper and NAO are powerful touch points to omnichannel: providing a single but comprehensive view of each individual traveller and guest.

Connect with today’s smart travellers and guestsConnect with today’s smart travellers and guests
Engaging travellers and guests with an innovative, worth-to-repeat and worth-to-share experience, our robots interact with travellers and guests by using relevant messages & offers, treating them specially, personally and individually.

Immediately impact salesImmediately impact sales
Pepper and NAO guide and assist travellers and guests to purchase products or improve brand awareness by providing services based on their needs & requirements, stimulate and trigger their interests in complementary and supplementary products.

Typical use cases in Travel & Hospitality

Greeter Greeter
Welcome and direct global travellers and guests in their native language. Our robots ensure a consistent and high-quality welcome and registration to customers for a lasting engagement and an increased return customer rate. They also perform different tasks such as check-in/out, queue management, wayfinding and FAQs.

Service Provider Service Provider
Aggregating multiple services such as mobile keys, concierge, cloak room services, reservation & modification, ticketing, shop & collect, order & delivery and translation, Pepper and NAO strengthen customer relationship, rise conversion rates and improve overall customer lifetime value.

Loyalty management Loyalty management
Create a new way to enrol, engage and retain customers. Encourage brand loyalty and attract new business with engaging interactions and valuable promises.

Sales Associate Sales Associate
Connected, our robots assist sales force throughout accurate product consultation and personalized recommendation. Our robots excel in upselling & cross-selling.

Brand Ambassador Brand Ambassador
Constantly delivering products and brands messages. Pepper and NAO are reliable communicators in presenting corporate activities, marketing campaigns with accuracy and consistency across all locations.

 Survey conductor Survey conductor
Deploy interactive traveller and guests’ satisfaction surveys and monitor the results in real-time to create actionable insight and improve services.

Entertainer Entertainer
Using enriched interactions, taking advantage of the verbal interaction supported by the full body language, our robots are an engaging channel for in-game advertising and couponing.

How do humanoid robots make a difference?

#1

Proactive engagement 

Proactive engagement
Our robots call travellers and guests' attention, initiate interaction by voice and animated expression, or pro-actively go towards people to start conversations.

#2

Multi-language 

Multi-language
Pepper and NAO can speak up to 21 languages and provide translation via Cloud services: allowing you to serve global travellers and guests.
 

#3

Customized interaction 

Customized interaction
Using their sensors, Pepper and NAO can categorize and/or identify the person they are interacting with and adapt their behaviour to his/her profile...

#4

Communication on-the-fly 

Communication on-the-fly
Being connected, our robots are able to search the latest information at a centralized level, generate, update and adapt their behaviour and content to fit local conditions and audience.
 

#5

Cognitive computing 

Cognitive computing
Taking advantage of the embedded and cloud-based services, our robots can have continuously evolving behaviours to interact travellers and guests based on their real time analysis results.
 

#6

Services offering 

Services offering
As a key element of customer journey, Pepper and NAO offer useful services such as mobile keys, concierge, cloak room services, reservation & modification, ticketing, shop & collect, order & delivery and translation.
 

#7

Entertainment

Entertainment
Capitalizing on their humanoid shape, our robots use their entertaining interactions to build a strong relationship with customers and engage them loyally with you.
 

#8

Data collection 

Data collection
Being perceived as 'friendly' and 'no judgement', our robots are easily accepted by travellers, feeling more confident to answer openly to questions. Collected information are enriched by the sensors, generating precious added-value insights.

Contact us