Tech Mahindra GmbH


Standard Partner - Pepper

Tech Mahindra is a leading information technology service provider with expertise in digital transformation, consulting, business re-engineering services & solutions. It is a USD 4.9 billion company with 118,390+ professionals across 90 countries, helping over 930 global customers including Fortune 500 companies. Tech Mahindra is the highest ranked Non-U.S. company in the Forbes Global Digital 100 list (2018) and in the Forbes Fab 50 companies in Asia (2018).

Maker’s Lab is Tech Mahindra’s Government of India recognized Research & Development hub with a global footprint. It is spread across 12 locations in multiple countries with its headquarters at Pune (India) and Robotics/IoT/AI technology focused Maker's Lab at Tech Mahindra GmbH, Munich (Germany). It engages with customers, partner companies, research institutions, universities, and start-ups focusing on:

  • Design Thinking
  • Product & IP creation
  • Pure & Applied Research
  • Collaboration & Co-innovation

Maker’s Lab’s VISION is to “Connect, Simplify & Create” – connecting with people, businesses and customers, to simplify lives by empathizing with challenges, problems and business applications and to create and design human and business value centric solutions.

Its MISSION is to “create smart machines of future which understand intelligence at its primal level and to come up with solutions which are practical and have a far-reaching effect for businesses”.

Maker’s Lab believes in the art of the possible and has particular interests in future-looking technologies, especially with Artificial Intelligence, Machine Learning, Natural Language Processing, Cognitive Sciences, Neural Networks, Video Analytics, IoT, Robotics, Quantum Computing, Augmented and Virtual Reality.


Tech Mahindra GmbH provides both ready-to-use and customised solution. Their solutions can be deployed in following industries:



Omnichannel Retail Assistant – MAHI Solution for Pepper Robot

The doubling of footfalls on Black Fridays each year is a proof in itself that brick-and-mortar isn’t dead – it is just EVOLVING. MAHI is our supercharged Pepper robot solution specifically tailored to assist in omnichannel retail sales and order management. It takes the retail experience for customers to the next level with end‑to‑end omnichannel platform.

We showcase ‘the art of the possible’ through this ever-engaging interactive humanoid robot which blends digital into the physical world. Not only does it bring the speed, ease, and convenience of digital shopping to your physical stores; but it also makes the in-store experience extremely rewarding – for your customers as well as for your business.

Technologie & Expertise

MAHI solution for Pepper has a host of other features such as built-in data analytics, interactive reports, cloud connectivity, interfacing to external APIs, Cross-Sell, Up-Sell options, proactive customer engagement, Phone and SMS integration and Connectivity to external IoT devices.

CMS - Simplified content management and interaction. MAHI has our proprietary interface which makes the content management on Pepper extremely simple. It takes away the burden of programming; instead it provides a very convenient way of creating, managing and deploying unlimited multilingual content on one or multiple robots through a single click. The system provides fluid integration of presentations, promotions and display assets to the tablets.

Chatbot - Conversation excellence. MAHI comes with our prime IP Entellio integrated in Pepper. Entellio is our very own and industry acclaimed conversation engine. It is a self-learning NLP/AI/ML based service platform as also an enterprise chatbot system. Entellio’s capability to integrate with external APIs clubbed with the capability to setup interactive conversation scripts, makes Pepper’s speech recognition yield much better results.

Data Analytics - With the Analytics App, every interaction with Pepper can be tracked and stored for analysis. Clients can measure how long their customers engage with Pepper and which apps and presentations are being used the most.

Proactive Engagement - With the Proactive Engagement enabled, Pepper can approach customers and offer the latest products or give compliments to brighten their day. Let Pepper make the first move.

QR code/ Barcode scanning - MAHI exploits the skills of Pepper in barcode scanning and helps make the customer interaction faster. It helps to reduce the entropy attached to customer/product identification and minimize human errors.

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