Contact | SoftBank Robotics

Before going further, please just make sure that you check Developer Center if your question is related to development, applications, etc.
Also, make sure that you check our Troubleshooting section (NAO / Pepper), you might find an answer there.

Before contacting support

Pepper

Is the battery charged?
Is the Stop Button unlocked?
Have you carried out the Getting Started?
Are there any Notifications pending?
Have you tried to turn Pepper OFF (Normal or Forced) and turn it ON again?
Have you tried to perform a Special Start-up?

NAO

Is the battery charged?
Have you carried out the Getting Started?
Are there any Notifications pending?
Have you tried to turn NAO OFF (Normal or Forced) and turn it ON again?
Have you tried to perform a Special Start-up?

You will need your Serial Number

Pepper serial number

Softbank Robotics NAO serial number

Select your part of the world and fill in the dedicated contact form

Americas Europe - Middle East - Africa Asia - Pacific Japan