Errors & Notifications

A Notification is a combined Chest Button LED indication and a spoken message. 
There is a Notification if the Chest Button blinks, whom importance is defined by the colour. 

• Green: Information
• Yellow: Warning
• Red: Error

Press the Chest Button once to hear the message. 

 Make sure NAO's volume is high enough. Refer to the How do I change the volume of my robot? article to find out how. 

Sometimes, you will get errors from your robot.
You can try to turn OFF then ON again to fix the issue, or to try a Special Start-up (Pepper / NAO).
If this do not solve you problem, maybe you can find the solution here.
 

Error 712

"I detected a system error: one of my software does not run properly. Please try to reboot me to fix the problem."
Solution: If the problem persists after a Special Start-up, contact the support.
 

Error 713

"I can’t move anymore. I detected an error on <X> of my vital devices: <list of devices>. Please try to reboot me to fix the problem. "
Solution: If the problem persists after a Special Start-up, contact the support.
 

Error 714

"I detected an error on <X> of my devices: <list of devices>. Please try to reboot me to fix the problem."
Solution: If the problem persists after a Special Start-up, contact the support.
 

Error 501 

The robot can’t connect to the cloud, because the system date is not valid.
Solution: Make sure your robot is connected to the Internet then restart it to update the date.
If the problem persists, contact the support.