Pepper NAOqi 2.9

Errors & Notifications

What is the meaning of each LEDs colors?

A Notification is a combined Shoulder LEDs indication and a spoken message. 
There is a Notification if the Shoulder LEDs blinks, whom importance is defined by the colour. 

  • Green: Information
  • Yellow: Warning
  • Red: Error

Press the Chest Button once to hear the message. 

Image removed. Make sure Pepper's volume is high enough. Refer to the Settings section to find out how. 

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What does this error code means?

Sometimes, you will get errors from your robot.
You can try to turn OFF then ON again to fix the issue, or to try a Special Start-up (Pepper / NAO).
If this do not solve you problem, maybe you can find the solution here.
 

Error 712

"I detected a system error: one of my software does not run properly. Please try to reboot me to fix the problem."
Solution: If the problem persists after a Special Start-up, contact the support.
 

Error 713

"I can’t move anymore. I detected an error on <X> of my vital devices: <list of devices>. Please try to reboot me to fix the problem. "
Solution: If the problem persists after a Special Start-up, contact the support.
 

Error 714

"I detected an error on <X> of my devices: <list of devices>. Please try to reboot me to fix the problem."
Solution: If the problem persists after a Special Start-up, contact the support.
 

Error 501 

The robot can’t connect to the cloud, because the system date is not valid.
Solution: Make sure your robot is connected to the Internet then restart it to update the date.
If the problem persists, contact the support.

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