Softec

SOFTEC SpA (YSFT.MI), is a public listed company operating in the digital transformation service industry with a strong focus on data enabled customer experience. With more than 20 years of market history and a team of around 100 skilled professionals, Softec operates mainly through 4 business units: Digital Transformation, Platform, Communication and Data Driven Marketing. SOFTEC, headquartered in Milan, has operating branches in Prato, Rome and in Abu Dhabi through the joint venture, Yas Digital Media. Softec provides its services on a turn key basis and in SaaS mode through Orchestra: the Company’s highly scalable, cloud based, customer data platform for omni-channel experience that natively integrates artificial intelligence, IoT and robotic service orchestration. Since 2016, it has been member of the Pepper Partners Europe.
Softec - One Year of Pepper

Solutions

SOFTEC provides both ready-to-use and customised solution. Their solutions can be deployed in following industries:

Button_Industry_Retail_ENButton_Industry_Finance_ENButton_Industry_Healthcare_ENButton_Industry_Tourism_ENButton_Industry_Government_ENButton_Industry_EducationAndResearch_EN

Ready-to-use solution: Orchestra Robotics BMS

The BMS (Behaviour Management System) is a module of the Orchestra IoT Platform. It highly reduces the complexity in designing, developing and managing humanoid robots such as Pepper, by enabling the creation of behaviour that the robot executes, based on users’ inputs or programmatic events. It is also an advanced RSO (Robotic Service Orchestration) tool, that allows businesses to standardize and automate repetitive tasks through different touch points and easily integrate any 3rd party cloud platform/service.

 

Softec_OrchestraBMS

 

Demo -YSFT Orchestra RSO BMS

Technology & Expertise

CMS - The BMS, a part of Orchestra Robotics suite, is an enabling technology. It sensibly reduces the complexity in managing Pepper/NAO the humanoid robot, by enabling the creation of flows that the robot executes, based on users’ inputs and seamless integration with content flow. It is also an RSO (Robotic Service Orchestration) tool, that allows businesses to standardize and automate repetitive service/process on their different touch points. The BMS is designed specifically to control humanoid robots.

Chatbot - They have integrated Pepper with Microsoft LUISS, the chatbot based on the Azure cognitive services, to provide answer to customer requests, 24 hours per day, in a true omni channel scenario (web, mobile, social and physical location).

Click to mail/SMS - The integration was aiming to achieve different goals: 1) full QMS (queue management system) experience 2) provide a reference code for split payment experience 3) check-in experience for events.

Cognitive computing - They have used facial recognition in order to collect demographic information and accordingly customise the customer experience during a sales process, by leveraging both on the robot built-in capabilities and by integrating 3rd party platform such as Ever.ai

Data Analytics - They integrated Pepper/NAO with different data analytics tools such as the Orchestra RSO Analytics, Google Universal Analytics and IBM cloud analytics service.

IT system integration - They have integrated Pepper in different scenarios with existing legacy system such as SAP, SalesForce CRM, Magento ecommerce platform and several CMS platforms as well.

IoT - They have integrated Pepper with Connected Vending Machine to provide a full retail 4.0 experience, that also does include POS and beacons integration as well. They have also integrated Pepper and Nao with the following technologies: 1) remote printer 2) remote smart card reader 3) remote camera.

Navigation - They have developed a use case in which Pepper was able to move into a well delimited area while providing contextual informations.

NLU/Semantic Analysis - They have developed different uses cases in which they have used NLU platform in order to analyse full text conversation to provide sentiment and data analysis.

Proactive Engagement - They used Pepper to proactively engage customers in a retail experience and directly manage end-to-end the sales process (from engagement to delivery).

QR code/ Barcode scanning - They have implemented several use cases in which they leverage on QR Code / barcode scanning in order to achieve the following goals: 1) People identification 2) Product identification 3) Ticket identification.

Real-time data processing/Decision making - They have integrated our BMS technology, part of Orchestra Robotics suite, that sensibly reduces the complexity in managing Pepper the humanoid robot, by enabling the creation of flows that the robot executes, based on users’ inputs. It is an advanced RSO (Robotic Service Orchestration) tool, that allows businesses to standardise and automate repetitive tasks through different touch points and easily integrate any 3rd party cloud platform/service.

References

  • Janssen
  • 1177
  • Emirates NBD
  • DEWA
  • Dubai Police
  • Aereoporto di Bologna (ADB)