Technology & Expertise
CMS - Their digital concierge embeds a proprietary CMS in order to manage the voice and display content that will be provided to the end user.
Chatbot & Cognitive computing - They have their own product called digital concierge, that run queries through a number of services, Language detection, Long and Short-Term Memory, and sentiment analysis in order to enter in a dialog with the end user.
NLP/Semantic Analysis - They use a number of external NLP engine to determine the meaning of the request of the user. IBM Watson Assistance, Microsoft Luis, Google DialogFlow and Facebook WIT.
- Luxury car brand
- Various schools
- Global Professional Services firm