Introducing an attraction and an experience to increase guest satisfaction – and return visits.

To achieve their goals, Courtyard by Marriott partnered with SoftBank Robotics America (SBRA), a thought leader in customer experience tech, to launch a pilot deployment of Pepper in their lobby. This allowed them to run multiple content campaigns and enhance their on property experience, while also boosting customer loyalty and overall brand satisfaction.

"Pepper served as a bridge to deepen the connection between our ambassadors and the families they serve."

— Jonathan Barba
Ambassador, Courtyard by Marriott