Creating a memorable, shareable retail experience – while gathering critical customer feedback.

Westfield Corporation, one of the world’s largest operators of flagship retail and entertainment destinations, needed a new and innovative way to elevate the shopping experience for their guests. That’s why they chose to partner with SoftBank Robotics, a pioneer in Customer Experience technology with their robot named Pepper. Pepper would assist concierge services, drive foot traffic, entertain shoppers, and gather valuable customer data. Armed with this critical information, Westfield could better serve customers in order to keep them coming back.

"For us, it's all about customer experience and customer engagement. Pepper is something they'll remember and will get them coming back again and again."

— Rebecca Weill
Sr. Director of Marketing, Westfield SF Center