SoftBank Robotics Ranks No. 1 in Global Sales of Professional Indoor Facility Mobility Robots for Business

Accelerating the Real-World Deployment of Physical AI, Building on Its Global Leadership

SoftBank Robotics Group Corp. (HQ: Minato-ku, Tokyo; Representative Director, President & CEO: Fumihide Tomizawa, “SoftBank Robotics Group”) announced that it ranked No.1 in global sales of professional indoor facility mobility robots according to a report by Grand View Research. *1 SoftBank Robotics Group had previously ranked No.1 in global sales in 2021 and continues to hold its position as a global market leader.

Rapid advances in AI are accelerating the adoption of Physical AI, enabling robots to operate autonomously in dynamic environments. At the same time, global labor shortages and rising labor costs are driving demand for robotics and AI solutions across industries, including hospitality and facility management.

Since launching the AI cleaning robot Whiz in 2019, SoftBank Robotics Corp. (“SoftBank Robotics”) has expanded its portfolio of capabilities, including security, food service, logistics, retail, and elderly care. In 2026, SoftBank Robotics further expanded its product lineup with three new models in the Whiz series: Whiz P, Whiz B, and Whiz V—, which were developed, designed, and quality-controlled by SoftBank Robotics. Also included in the portfolio expansion was the launch of the next-generation serving robot Servi Q.

Working with leading technology partners worldwide, SoftBank Robotics Group provides end-to-end support, from product development and manufacturing to quality control, deployment, operations, and maintenance. By combining advanced technologies with industry expertise, and data, SoftBank Robotics Group helps customers integrate robots into daily operations in order to achieve durable business value.

SoftBank Robotics Group will continue to lead the way to bring Physical AI into real-world operations, building on its global leadership in professional indoor facility mobility robots and extensive experience in robotics to transform operations across industries.

*1 Based on a 2025 market study of professional indoor facility mobility robots conducted by Grand View Research. SoftBank Robotics Group ranked No. 1 globally by estimated revenue in the market, which includes professional cleaning robots and indoor delivery and service robots.
https://www.grandviewresearch.com/press-release/global-professional-indoor-facility-mobility-robots-market

Selected Products from Our Professional Indoor Service Robot Portfolio
◾️Whiz Series
The Whiz series is a lineup of professional cleaning robots developed, designed, and quality-controlled by SoftBank Robotics Drawing on its extensive operational experience, SoftBank Robotics maintains strict quality control standards throughout the manufacturing process, from production lines to pre-shipment inspections.

The Whiz series also integrates with SBX Connect, an AI-powered facility management platform, which aggregates operational data to provide analytics and reporting used in the automation of facility management. This data is managed and stored in Japan, *2 meeting the highest safety and economic security standards.

The lineup includes Whiz / Whiz i designed for vacuuming carpet; Whiz B suited for sweeping large spaces; Whiz P a 2-in-1 that can vacuum and wet mop; and Whiz V offering vacuuming, sweeping, and mopping capabilities. With a diverse range of models designed for different facility sizes, floor types, and cleaning requirements, the Whiz series helps customers improve cleaning efficiency and maintain consistent cleaning quality.

◾️Servi Q
In September of this year and in the Japan market, SoftBank Robotics launched Servi Q, a next-generation serving robot, jointly developed with Bear Robotics, Inc., With a body width of just 35 cm, Servi Q can navigate passages as narrow as 45 cm — the smallest minimum aisle width in the industry. *3 It also features an industry-first *3 reverse driving capability, enabling the robot to enter tight spaces between tables and chairs and back out when there is not enough room to turn around.

In addition to its stable driving performance for transporting food and beverages, Servi Q features an 18.5-inch display for showing menus, promotions and advertisements, along with a separate front display that can show facial expressions and customized character designs. This enables Servi Q to be a key driver in new revenue for establishments.

Leveraging our global network, SoftBank Robotics plans to gradually roll out Servi Q beyond Japan and into other global markets, expanding its deployment in a wide range of restaurants and hospitality facilities.

Notes:
1 Based on a 2025 market study of professional indoor facility mobility robots conducted by Grand View Research. SoftBank Robotics Group ranked No. 1 globally by estimated revenue in the market, which includes professional cleaning robots and indoor delivery and service robots.
2 Integration with certain products is currently under development.
3 As of September 2026. Based on research by Bear Robotics, Inc. covering autonomous serving robots available for sale in Japan.